Frequently Asked Questions
Find answers to the most common questions about our Instagram templates, digital downloads, payment process, and support services. Whether you’re wondering how to edit your files or where to access your downloads, we’ve got you covered.
Nerafox is a digital store offering premium Instagram tools like Canva templates, Reels editing services, story highlight icons, Lightroom presets, and more — designed for influencers, coaches, and creators who want to grow faster and post better.
After completing your order, you’ll receive an instant download link via email. You can also access your products anytime by logging into your account on our website.
Yes! All templates (Canva, Photoshop, etc.) are fully customizable. You can change colors, text, images, and layout to match your brand easily — no design skills required.
No! Most of our templates work with free Canva accounts. If a product requires Canva Pro, it will be clearly mentioned on the product page.
No. All products are for personal or commercial use by the buyer only. Redistribution, resale, or sharing of files is strictly prohibited.
We accept secure payments via Razorpay, UPI, Debit/Credit Cards, and Net Banking. All transactions are encrypted and secure.
Due to the digital nature of our products, we do not offer refunds once files have been downloaded. However, if you face any issues, please contact us and we’ll do our best to help.
Yes! We offer custom content kits, Reels editing, and full Instagram branding services. Please contact us through our Contact Page for a quote.
Check your spam or promotions folder first. If it’s still missing, email us at info@nerafox.in.net with your order ID, and we’ll resend it ASAP.
You can reach us via email at info@nerafox.in.net or through our Contact Page. We usually respond within 1 business day.